1. Introduction

Welcome to JEEVI Mental Health & Holistic Wellbeing Services ("JEEVI", "we", "us", or "our"). By accessing or using our services, including counselling, coaching, group programs, yoga, meditation, dance fitness, and related activities, you agree to be bound by this combined Privacy Policy, Terms & Conditions, and Disclaimer (the “Agreement”).

This Agreement is governed by the laws of New South Wales, Australia, and any disputes arising shall be handled under the jurisdiction of Australian courts.

We are committed to protecting your privacy and ensuring a safe, respectful, and transparent experience.

2. Collection of Personal and Sensitive Information

• ✔ Full name, contact details (email, phone, address)
• ✔ Gender, date of birth, emergency contact
• ✔ Mental, emotional, and physical health information
• ✔ Session notes, medical or support needs, incident reports
• ✔ Details of your interaction with us, including online activity (e.g. IP address, device/browser type, cookies)

3. How Information is Collected

• ✔ When you book or attend a session or class
• ✔ When you complete a registration or intake form
• ✔ When you engage via email, phone, website, or social media
• ✔ When you provide consent for communication or service delivery
• ✔ When you interact with our website (automated technologies like cookies)

4. Purpose of Collection

• ✔ Providing appropriate and tailored services to support your wellbeing
• ✔ Assessing suitability for services (e.g. yoga, counselling, coaching)
• ✔ Emergency response or risk management
• ✔ Communicating updates, offers, or service reminders (you may opt out)
• ✔ Legal and regulatory compliance

We only collect information that is reasonably necessary for our functions and activities.

5. Consent and Your Rights

By engaging with our services, you consent to the collection, use, and storage of your personal and health information as outlined. You have the right to:

• ✔ Access the personal information we hold about you
• ✔ Request correction of inaccurate or outdated information
• ✔ Withdraw your consent at any time (which may affect service delivery)

To make such a request, email us at jeeviaustralia@gmail.com.

6. Use and Disclosure of Information

• ✔ Used or disclosed for the purpose it was collected, or as required/permitted by law
• ✔ Shared with internal team (coaches, counsellors, instructors, administrators)
• ✔ Shared with emergency contacts or health professionals (with your consent or in critical situations)
• ✔ Shared with third-party providers (e.g. booking software, cloud storage) – some may be located overseas (e.g. India and the Philippines)
• ✔ All staff and partners are bound by confidentiality agreements and privacy laws

7. Data Security and Retention

• ✔ We use encryption, password-protected files, and secure cloud platforms
• ✔ Personal data is retained only as long as necessary for service delivery, legal compliance, or internal records
• ✔ Data is securely deleted or anonymised after retention period

8. Terms & Conditions of Use

8.1 Service Suitability

• ✔ Our services are intended for general support, education, and empowerment
• ✔ They do not substitute clinical or emergency care
• ✔ If in crisis or at risk, contact Lifeline (13 11 14) or 000

8.2 Participant Responsibility

• ✔ Disclose relevant health or risk factors
• ✔ Follow safety instructions
• ✔ Inform us of changes in physical or mental condition
• ✔ We may decline or discontinue service if it is unsafe or unsuitable

8.3 Fees and Cancellation Policy

• ✔ Full payment is required in advance unless otherwise agreed
• ✔ Cancellations within 24 hours may incur full fees
• ✔ Rescheduling is subject to availability
• ✔ No refunds for change of mind

8.4 Age Restrictions

• ✔ Must be 18 or older to access services independently
• ✔ Minors require written consent from a parent or legal guardian

9. Disclaimer

• ✔ Services are for general health, personal development, and empowerment
• ✔ Not a replacement for psychological, psychiatric, medical, or legal treatment
• ✔ No diagnosis, prescription, or guaranteed results
• ✔ Participation is voluntary and at your own risk
• ✔ Consult your physician or mental health provider before starting programs
• ✔ We disclaim liability for any loss, damage, or injury resulting from our services, to the extent permitted by law

10. Direct Marketing & Communications

• ✔ You may receive emails about services, programs, or wellness content
• ✔ You can unsubscribe at any time via email or the unsubscribe link

11. Cookies & Website Analytics

• ✔ Our website may use cookies for analytics and targeted content
• ✔ You may disable cookies via browser settings, but functionality may be affected

12. Third-Party Links

• ✔ Our site/materials may include links to third-party websites
• ✔ We are not responsible for their privacy practices, content, or accuracy

13. International Data Transfers

• ✔ Some providers may be based overseas (e.g. India, Philippines)
• ✔ By using our services, you consent to this transfer and processing
• ✔ We ensure overseas providers handle your data with adequate privacy protections

15. Changes to This Agreement

• ✔ We may update this document from time to time
• ✔ Material changes will be communicated via website or direct communication
• ✔ Continued use of our services constitutes acceptance of revised terms

Venue & Session Adjustment Policy

At JEEVI Mental Health & Holistic Wellbeing Services, we understand that flexibility is sometimes necessary for the smooth delivery of our sessions.
Venue Change
Participants acknowledge that the venue for a scheduled session may occasionally change due to unforeseen circumstances. All efforts will be made to notify participants well in advance and ensure the new venue is accessible and suitable.
Session Cancellation & Catch-Up
In rare cases, a class or session may need to be rescheduled or cancelled due to unavoidable reasons (such as illness, emergencies, or venue availability). We assure all participants that any missed session will be made up in a future session or rescheduled at a mutually convenient time. No sessions will be forfeited.
We appreciate your understanding and continued support.

Last Updated: 16 April 2025